Last updated: July 2026
You can cancel an order free of charge as long as it has not yet been packed or dispatched for delivery. To cancel, contact us via WhatsApp or phone with your order ID as soon as possible after placing the order. Once an order has been marked "Out for Delivery," it can no longer be cancelled.
In line with standard pharmacy practice and drug safety regulations, medicines that have left our store cannot generally be returned or exchanged once delivered, except in the case of:
In these cases, please contact us within 24 hours of delivery with a photo of the item, and we will arrange a replacement or full refund.
If you paid online (card/UPI/netbanking) and your order is cancelled before dispatch, or you qualify for a refund under Section 2 above, the refund will be initiated to your original payment method within 5-7 business days. Actual credit to your account depends on your bank/payment provider and can take a few additional days.
For Cash on Delivery orders, no payment is collected until delivery, so cancellations before delivery do not require any refund process.
For any questions about cancellations or refunds, please reach out:
📞 +91 81889 90797
✉️ manavclinic01@gmail.com
